Call logging
Inbound and outbound calls matched to the customer and logged with duration and outcome.
Telephony integration
RingCentral and Twilio integration — every call and text on the right record
Calls happen in the phone system, notes live in someone’s head and the CRM never knows. We connect RingCentral or Twilio to your CRM so calls, recordings and messages land on the right customer and job automatically.
Scope
What a telephony integration can include
Conversations become part of the customer record, without extra clicks.
Screen pop
The customer record opens for the person who answers the call.
Recordings
Call recordings attached to the job for training and disputes.
SMS from the CRM
Two-way texting with customers from the record, with history kept.
Personal numbers
Each team member works under their own communication identity.
Missed-call follow-up
Missed calls create tasks so no lead goes unanswered.
Related work
Systems like this we have built
Client names are withheld under confidentiality agreements. See all engagements →
Field service CRM with call, accounting and marketplace integration
Lead intake, jobs, calls, estimates and invoices in one system, integrated with RingCentral, QuickBooks, Gmail, Google Calendar and Thumbtack, plus a companion mobile app for crews.
Sales CRM with a live pipeline board
A drag-and-drop pipeline with live updates across sessions, deal records with documents and activity history, and a documented API for reporting.
Operations bot and admin panel for app portfolio tracking
Automated collection of App Store and Google Play listing data, a Telegram bot as the daily interface, and an admin panel with roles and exports.
Delivery
How the project runs
The same four phases on every project. Only their length changes with scope.
1. Discovery · 1–2 weeks
Interviews with the people who will use the system, a map of the current process, a written specification and an estimate. The documents are yours even if you build elsewhere.
2. Architecture · 1–2 weeks
Data model, integrations, infrastructure and a milestone schedule. This is where the scope, price and launch date are fixed in writing.
3. Build · two-week iterations
A working demo every Friday and a staging environment you can open at any time. Changes in scope are priced and agreed before they are built.
4. Launch & support · ongoing
Deployment, handover, documentation and training, then a support arrangement sized to the business.
Pricing
How much does a telephony integration cost?
Typical ranges for US clients at 2025–26 senior remote rates. The fixed price is agreed in writing after a short review.
We have built a RingCentral integration in production for a US field service company. Use the configurator to see a range for your scope.
Open the configurator- Call logging and screen pop
- $5,000 – $8,000
- Calls, recordings and two-way SMS
- $8,000 – $15,000
- Integration as part of a new CRM
- + $2,500 – $10,000
FAQ
Questions we are asked most
Which phone systems do you support?
We have production experience with RingCentral. Twilio and other providers with a public API are connected the same way.
Can it work with our existing CRM?
Yes, if the CRM has an API. We review it first and agree the scope in writing.
How long does it take?
Usually 2–4 weeks including testing with your real phone lines.
Do we own the system and the data?
Yes. Repositories, cloud accounts and data are created in your name from the first commit. There is no per-seat license and no lock-in.
Contact
Talk to the people who will build it
Describe what you need and get an indicative budget and timeline in two minutes. We reply within one business day.
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